+ What does "ethically sourced" mean?

This means that all of our hair is procured with the highest integrity from the most transparent and reputable methods possible. In the industry of natural hair extensions, many companies do not disclose or are not aware of how human hair may be taken or forcefully influenced from women in third-word countries.

At Perfect Locks, we are the source, all of our hair is willingly donated as part of the daily religious temple ceremonies in India. The hair is then auctioned by the temples, and the monies are recycled back into the same communities for betterment.

Ethical sourcing is the only way to insure the most humane and high-quality product. Learn more about the importance of ethically sourced hair extensions.

+ Is the Colored Hair Virgin?

No, colored hair is no longer Virgin. To achieve colored hair, we color our Virgin hair using our special ammonia-free coloring process. When shopping on our site, If the color you select is not Virgin Natural #1, then the hair has been colored and is not Virgin.

+ How do I take care of my hair extensions?

We've put together a hair extension care guide with a video to help you understand how to properly take care of your hair. This is very important, please read our guide!

+ Should I wash my hair before I install it?

Absolutely! The shipping process sometimes flattens the hair and a nice wash or co-wash can really bring it back to life.

+ I'm having a problem with my hair, what do I do?

Don't worry, we are always here to help. Give us a call or shoot us an email. Our customer service is available during normal business hours from 9-5 Monday through Friday. Our knowledgeable staff will help you find the solution to your hair problems.

Hair problems like tangling and matting are usually related to a maintenance issue or hair care regimen. Since all hair is natural and can vary from batch to batch, it's important to use the right hair care products.

Most important, stay calm and remember that there is a solution for any problem.

+ How do I share photos of my Remy Products?

You don't have this, right? We love photos! See your photo on our website by using the hashtag #myremyhair, or upload your photo conveniently from your Instagram account using the photo widget on our home page or product pages, or right at the top of our Shoppable Instagram Gallery. We cannot wait to see you!

+ Do you have a wholesale program?

Absolutely. If you are interested in retailing or want to wholesale hair extensions please fill out this form! We also have an hair extension program for stylists that pays you real commissions so you can increase your earning potential!

+ How much hair do I need?

Weaves & Bulk Hair

For a full install we recommend 2 packs if your trying to achieve 18 inches and under. For 20 inches and over we may recommend a 3rd pack for a full installation. It's always better to purchase a little extra rather than not enough. You can always return any unopened packs or use any leftover for a future purchase. You can never have enough hair!

Fusion Hair

We recommend 150 to 200 strands for a full installation. That's 6 to 8 packs depending how full of a look you are trying to achieve.

Tape Hair

We recommend 6 to 8 packs for a full installation.

Clip Ons

One set will add length and volume, but 2 sets will make you an all out diva! Go for 2 if glam is what you are after. This includes Volumizers, but please know that installing 2 Volumizers can be tricky. Contact us for more info.

+ How do I match my hair color?

Take a peek at our color and matching system where you can view color swatches of our most popular colors. Our hair colors have proven to work for the most popular and desirable natural shades.

However, due to the nature of natural hair, colors can have slight variations. If you are particular about your shade we encourage you to upload a photo right from your computer and phone from the form located right on this page so we can do our best to hand select your best match. Easy peasy.

Our customer service team is relentless about making sure your satisfied with your hair from beginning to end, so do not hesitate to reach out for help. We can even send you photos of the actual hair you would be receiving. We will work closely with you to find your perfectly matched color.

+ What products should I use on my hair?

We only recommend high quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair. In addition, your local stores often stock old product which can cause certain chemical agents within the product to be deactivated.

We choosing high quality sulfate-free product, we recommend our Inspire Hair Care line.

+ How often should I wash my hair?

We recommend shampooing and conditioning the hair at least once a week using professional grade products. If you have Clip-On extensions this will be about every fourth wear. Since the hair is no longer attached to a live root, properly cleansing and conditioning your extensions is crucial.

• Over shampooing (more than 3-4 times a week) will lead to drying out the hair.
• Under shampooing (less than once a week) can lead to build up, which will cause tangling and matting.

+ What payment methods do you accept?

Credit Cards: We accept Visa, MasterCard, American Express, and Discover.

Paypal: We do accept PayPal, you will see the option on the checkout page.

Affirm: A new easy financing option, a soft hit credit check is required.

Western Union: If you have arranged to make a Western Union payment to us, please send the payment to Gautama Swamy in Walnut Creek, California and send the MTCN number by email.

+ Where do you ship?

We ship worldwide. You will see various shipping options for FedEx and the United States Postal service based on your zip code, state, or country. We do not ship to Mars.

+ What is your return policy?

In a nutshell, we offer a no hassle 14-day refund or exchange (minus shipping costs (for all unused products). Our policy allows you to wash, condition and brush through the hair, while in the zip ties, to ensure full satisfaction of the product before use. A 15% restocking for non-vip customers (5% for vip customers). Custom orders are charged a orders 35% restocking fee.

Read our full return policy or process a return or exchange request here.

+ How fast can I receive my hair?

FAST! You can receive your order the very next day by 8am if you need it! We offer several expedited shipping options at checkout, but please keep in mind that our shipping cutoff is 2pm PST. That means you need to get your order in by 2pm our time in California for it to ship the same day. This applies to all orders placed Monday through Friday, excludes Saturday.

+ Do you have a hair extension dictionary?

Yes, as a matter of fact we do. We created a hair extension glossary just for you!